We understand and appreciate that you can change your mind anytime after making an order with us. For this reason, we are more than happy to make a full refund as long as you cancel the order before the prescription has been issued by our clinical team. Please visit the ‘My Account’ page, then click on the order to cancel your medication request.
Medications cannot be returned once collected from your nominated pharmacy The legislation governing the sale and supply of medicines in the UK prevents the re-use of medicines once it has left the pharmacy due to safety reasons.
If you are concerned that you have received medications that are not suitable for you, please contact your nominated pharmacy first. They will advise if you need to contact our clinical team via your Pharmacinta user account.