This new regulation mandates that online healthcare providers confirm a patient's identity when they request specific treatments. Its purpose is to ensure the safety and security of patients like you. We need to confirm that you are the individual receiving the medication. The identification check helps prevent anyone from misusing another person's information to acquire medications.
Our third party partner, LexisNexis, undertakes the ID check online when an order is placed by our patient. This ID check only takes place when new patients join our service. Any returning patents will not have their ID checked again. You can find our more about LexisNexis by visiting their website https://www.lexisnexis.co.uk/.
If you need to update your address or name, please contact our Customer Service via your Patient Portal.
You will only receive your treatment if your ID has been verified. If your photo ID cannot be verified online, we will send you an email explaining what steps you need to take.
No, this is a 'soft' ID check intended solely for verification purposes. It will not impact your credit score.
If you’re over 18 and registered at a UK billing address, you can use our service. International Passports and National Identity Cards can be used for photo ID check.
Unfortunately, you will not be able to use our service without a valid ID. Your local pharmacy, GP surgery, sexual health centre or NHS walk-in clinic may be able to help you. For urgent medical assistance, call NHS 111.
The system checks your name and date of birth against several address databases. The check may fail if:
If you need to update your name, date of birth or address, call our Customer Services via the Patient Portal.